Excessive utility bills

Electricity, telephones, internet, water, gas and oil are all essential services that are natural monopolies. Regulation and competition are intended to ensure consumers are well-served by providers, but this is not always the case.

In our view, the law is increasingly likely to find in favour of consumers because it is clear that ‘the market’ is not protecting us. Instead, a few providers are ensuring their profits increase and their executives are handsomely paid, while our bills go up.

If you have suffered from ‘bill shock’, or feel you have not been fairly treated, look for information on legli and connect to one of the lawyers or consumer advocates listed who specialise in this area.